Terms and Conditions

Terms and Conditions for LOS AVIA, based in Hong Kong:

  1. Introduction

Welcome to LOS AVIA, an online platform that provides products and services to users in Hong Kong and around the world. By using our platform, you agree to be bound by the following terms and conditions.

  1. User Accounts

2.1 Registration

To access our platform, you must first create a user account by providing your name, email address, and other information as required. You must ensure that the information you provide is accurate and up-to-date.

2.2 User Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. You are also responsible for ensuring that any information you provide to us is accurate, complete, and up-to-date.

2.3 Account Termination

We reserve the right to terminate or suspend your account at any time and for any reason, including but not limited to a violation of these terms and conditions.

  1. Payment

3.1 Payment Processing

All payments made on our platform are processed by third-party payment processors. By using our platform, you agree to be bound by the terms and conditions of these payment processors.

3.2 Refunds

Refunds for cancelled bookings are subject to our refund policy, which may vary depending on the specific travel service provider. We will make our best effort to facilitate refunds, but we cannot guarantee that refunds will be issued.

  1. Intellectual Property Rights

4.1 Ownership

All content and materials on our platform, including but not limited to text, images, videos, and software, are the property of LOS AVIA or its licensors and are protected by intellectual property laws.

4.2 Use Restrictions

You may use our platform and its content only for lawful purposes and in accordance with these terms and conditions. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our platform except as follows:

(a) Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.

(b) You may store files that are automatically cached by your Web browser for display enhancement purposes.

(c) You may print or download one copy of a reasonable number of pages of our platform for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

4.3 Trademarks

The LOS AVIA name and logo are trademarks of LOS AVIA. You may not use these trademarks without our prior written permission.

  1. Privacy

5.1 Data Collection

We collect certain personal information from users in order to provide our services. This information may include your name, email address, phone number, and other relevant information.

5.2 Data Use

We use the information we collect to provide our services, to communicate with you, and to improve our platform. We will not share your personal information with third parties except as required by law or as necessary to provide our services.

5.3 Data Protection

We take the protection of your personal data seriously and will comply with the Hong Kong Personal Data (Privacy) Ordinance and other applicable laws and regulations. We have implemented technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration.

  1. Disclaimers and Limitations of Liability

6.1 Disclaimers

Our platform and its content are provided "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that our platform will be uninterrupted, timely, secure, or error-free.

6.2 Limitations of Liability

In no event will LOS AVIA, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, including but not limited to direct, indirect, incidental, punitive, and consequential damages, arising from your use of our platform or your inability to use our platform, even if we have been advised of the possibility of such damages.

  1. Dispute Resolution

Any disputes arising from or related to these terms and conditions or your use of our platform will be resolved through binding arbitration in accordance with the rules of the Hong Kong International Arbitration Centre.

  1. Governing Law

These terms and conditions will be governed by and construed in accordance with the laws of Hong Kong, without giving effect to any choice of law or conflict of law provisions.

  1. Modification

We reserve the right to modify these terms and conditions at any time and without prior notice. Your continued use of our platform after any such modifications constitutes your acceptance of the new terms and conditions.

  1. Contact Us


If you have any questions or concerns about these terms and conditions, please contact us at contactus@losavia.com.

By using LOS AVIA's platform, you agree to be bound by these Terms and Conditions.